Current Openings (November 2020)

Position Title:                                        Shelter Case Manager

Supervisory Responsibilities:             None

Reports to:                                             Assistant Director of Homeless Services

FLSA Classification:                               Non-Exempt

Date:                                                        Revised November 2020 

Position Summary: The Shelter Case Manager provides case management, counseling and support services to shelter residents.

Primary Responsibilities

  • Conducts Shelter Intakes
  • Provides case management and counseling to shelter residents
  • Responsible for the discharge of shelter residents
  • Makes appropriate referrals to other agencies
  • Maintains residents’ case files in a thorough and professional manner
  • Enters residents’ information into ServicePoint

Secondary Responsibilities

  • Provides shift coverage when needed
  • Provides direct support to shelter residents
  • Oversees resident activities
  • Documents resident activities and issues for follow up in the shelter log

Agency-wide Responsibilities

  • Participates in supervision, in-service training, and staff meetings
  • Maintains good working relationships with co-workers and positively contributes to group morale
  • Completes all administrative duties including time sheets, leave requests, etc.
  • Participates in special task forces, committees, or special projects as needed
  • Uses appropriate channels of communication to resolve conflicts with other staff
  • Interacts with staff, clients, and visitors in a professional and courteous manner.

Education and Experience:

  • BS degree and 2 years experience in human services or related fields
  • Possession of a valid driver’s license required
  • Knowledge of homelessness issues a plus

Skills and Abilities

  • Case management skills
  • Counseling skills
  • Conflict resolution skills
  • Ability to make reasonable decisions in crisis situations
  • Positive communication skills
  • Ability to work as a team member with other staff

Work Conditions:                

  • Case managers may share office and desk space.
  • Holiday coverage may be required.
  • Hours can vary depending on coverage needs.
  • May be required to use personal vehicle to attend community meetings and training
  • Overnight travel is not required.

Send resumes to personnel@grassrootscrisis.org